Rental Terms & Policies

We keep things simple and transparent. These terms explain how rentals work, how the refundable deposit is handled, and how we assess damage so there are no surprises.

How It Works (Quick Summary)

Choose your clubs and rental period (5, 10 or 14 days)
Pay the rental fee online at checkout
Attend collection and pay the refundable security deposit
Use the clubs during your rental period
Return the equipment
Deposit is refunded after inspection (if no issues)

Security Deposit (Refundable)

To protect the equipment and keep rental pricing fair, a refundable security deposit is required at the time of collection (pickup).

This deposit is:

Paid in person before equipment is released
Separate from the online rental payment

Typical deposit amounts:

Drivers: $600
Irons: $500
Putters: $250

(Deposit amount may vary depending on the specific club.)

Deposit Requirement at Collection

The security deposit must be paid before equipment is released.

If the deposit is not successfully completed at collection:

The rental may be cancelled
Equipment will not be provided

Refund of Deposit

Equipment is inspected within 24 hours of return
Refunds are processed within 1–2 business days after inspection
Your bank may take 1–5 additional business days to return funds

If there are no issues, the full deposit is refunded.

Use of Security Deposit

The deposit is held by us until inspection is completed and any applicable charges are determined. The deposit may be partially or fully retained to cover:

Damage beyond normal wear
Lost or missing items
Non-return
Late fees
Excessive cleaning

If no charges apply, the deposit is fully refunded.

Additional Charges (Beyond Deposit)

If the cost of damage, loss, or other charges exceeds the deposit:

The renter agrees to pay the remaining balance
Additional charges may be processed within a reasonable timeframe after inspection, typically within 5 business days of return.
We will provide an itemised summary and supporting evidence before processing additional charges

Damage Waiver (Optional)

Add a damage waiver to reduce your liability for accidental damage during your rental.

Liability caps:

Drivers & Irons: capped at $200
Putter: capped at $100

What the waiver covers

The damage waiver applies to accidental damage during normal golf use, provided the equipment is returned.

This includes:

Minor cosmetic damage (chips, scratches)
Accidental damage during standard play
Repairable damage requiring parts or labour

How the cap works

If accidental damage occurs and the waiver has been purchased:

You pay the actual cost of repair, up to the applicable cap
We cover any remaining repair cost above that amount

Examples:

Grip replacement ($30) → you pay $30
Shaft replacement ($180) → you pay $180
Repair costing $300 → you pay $200 (cap applies)

Important

The waiver reduces liability — it does not eliminate it.

It is designed to cover repairable damage only.

If equipment is severely damaged and requires full replacement (e.g. cracked club head or irreparable structural damage), additional charges may apply.

What the waiver does NOT cover

Loss or theft
Non-return of equipment
Intentional damage or misuse
Damage caused by hitting hard surfaces (e.g. paths, rocks, trees)
Unauthorised modifications or repairs

Summary

The damage waiver helps protect you from unexpected repair costs during normal use, while still requiring reasonable care of the equipment.

Loss, Theft & Non-Return

If equipment is:

Lost
Stolen
Not returned

Full replacement value applies.

The damage waiver does not cover loss or theft
Equipment not returned within 72 hours of the due date (without agreement) may be treated as non-return

Replacement Value

Replacement value is based on:

Current market cost of the same or equivalent club
Including GST, sourcing, and replacement costs

Late Returns & Extensions

Late fees apply per day after the due date:

Drivers / Irons: $25/day
Putters: $15/day

If you need more time, contact us early — extending your rental is usually cheaper than late fees.

Care, Use & Responsibility

You are fully responsible for the equipment from collection until it is returned and accepted by us, regardless of who is using it.

Please:

Use headcovers when not hitting
Avoid hitting hard surfaces
Store and transport clubs safely
Return all accessories (headcovers, tools, etc.)

Clubs must:

Be used only for standard golf play
Not be modified, altered, or repaired

Condition at Pickup

Equipment condition is documented at dispatch or collection (including photos where applicable).

By accepting the equipment, you confirm:

The clubs are in good playable condition
Any existing wear is acceptable unless reported within 1 hour of collection or before first use (whichever comes first)

Damage Assessment

If damage occurs, we assess whether the club can be repaired or requires replacement.

Where possible, we repair equipment using professional services. If repair is not viable, replacement charges apply.

We do not profit from damage charges — costs reflect repair or replacement only.

How Costs Are Determined

Repair and replacement costs are based on:

Current parts and labour costs
Availability of components
Market replacement cost for equivalent equipment

We will provide:

A clear explanation of the damage
Photo evidence
An itemised cost before processing charges

Typical examples:

Damage Type	Typical Outcome
Minor cosmetic wear	No charge
Worn or damaged grip	Grip replacement
Loose head / adapter	Reinstallation or part replacement
Broken shaft	Shaft replacement
Cracked or heavily damaged head	Full replacement

Identity & Verification

To protect customers and equipment, we may request:

ID verification
Matching billing details
Confirmation of payment method

Payment & Disputes

By completing a booking, you agree that:

Charges for damage, loss, or late fees are valid where supported by evidence
You authorise us to charge your payment method where applicable

If you have a concern, please contact us directly first — we will always provide:

Inspection details
Photo evidence
Itemised charges

Failure to raise a concern before initiating a chargeback may result in delays or rejection of the dispute where sufficient evidence has been provided.